I am a hospitality expert with more than 15 years working experience in the industry. My knowledge spans research and development, sales, marketing, operations and business development. Prior to my current role as Senior Caterer in the Dedan Kimathi University of Technology, I worked as a food and beverage supervisor at Sarova Hotels, Mombasa Continental Resort, Vetlab Sports Club and University of Nairobi Enterprise and Services Ltd. During my career, I drafted hospitality brand standards, a document that was adopted by industry players as International Standard Operation (ISO) document that has promoted business profitability by over 25% market share.
My areas of expertise include Hotel Management, Event Planning, Staff Training, Customer Service, Menu Costing, Business Projection, Forecasting, Quality Control, Restaurant Operations, Profit Maximization and Cost Control.
I consult with business owners and hospitality firms.