Hospitality brand standards

With more than 15 years experience in the hospitality industry, I am very passionate about professional operations and customer service delivery in hotel and hospitality establishments worldwide. My emphasis cuts across the need for upgrading and maintaining high standards of operations amongst players, entrepreneurs, and stakeholders in the industry. Despite being educated, hospitality practitioners need more light on the professional service practices that enhance customer satisfaction. The core value of any business is to attract new customers while maintaining the existing ones. Effective customer service delivery through systematic implementation of hospitality brand standards is key to the achievement of this objective. Current trends in the industry demand high and effective customer service. I provide expert consultation services to hospitality professionals and other stakeholders For more information please visit:

Geoffrey Musera Kenya, Nairobi
Hospitality Expert / Consultant
Audio/Video chat
0.83€ minute
Video Conference
up to 10 people
3.33€ minute
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